Terms of Service
Effective date: January 1, 2026. These terms govern your use of our website and any towing or roadside assistance service you request from Johnson City Towing.
Acceptance of Terms
By using this website or requesting any service from Johnson City Towing, you agree to these terms. If you don't agree, please don't use our services or this website.
Service Description
We provide towing, roadside assistance, and related services within Johnson City, TN and the surrounding Washington, Carter, and Sullivan county area, as described on our service pages. Availability, response time, and pricing can vary based on location, conditions, and demand.
Payment Terms
- Payment is generally due when service is completed, unless otherwise agreed in writing
- Standing fleet accounts operate under separately agreed billing terms
- We'll provide a price estimate before starting work whenever the situation allows it
- Accepted payment methods will be confirmed by our dispatcher or driver
Cancellations
Scheduled, non-emergency services can be canceled before a truck is dispatched at no charge. Once a truck is en route, a dispatch fee may apply even if the job is canceled before arrival.
Liability Limitations
We carry commercial liability insurance and take reasonable care to avoid damage during towing and roadside service. Our liability for any loss or damage arising from our services is limited to the extent permitted by applicable law. Please report any damage concerns immediately so we can address them.
Vehicle Release Conditions
Vehicles are released to the registered owner, an authorized representative, or as directed by law enforcement or a lienholder where applicable. Proof of ownership or authorization may be required before a vehicle is released, particularly for vehicles picked up from private property or impound.
Dispute Resolution
If a disagreement arises, we ask that you contact us directly first so we can try to resolve it. These terms are governed by the laws of the State of Tennessee.
Changes to These Terms
We may update these terms periodically. The effective date at the top of this page reflects the most recent version. Continued use of our services after a change means you accept the updated terms.
Contact Us
Questions about these terms? Call us at (423) 555-5555 or visit our Contact page.
Common Questions
These terms govern your use of our website and any towing or roadside assistance service you request, including payment, cancellations, and liability.
You can cancel before a truck is dispatched at no charge. Once a truck is en route, a dispatch fee may apply even if you cancel before it arrives.
Payment is generally due at the time service is completed, unless you have a standing fleet account with agreed billing terms.
We carry commercial liability insurance and take care to avoid damage. Our liability is limited as described in these terms and applicable law; report concerns immediately.
Contact us directly so we can review the charge with you and the specific service and rate that applied.
Fleet and business accounts operate under these general terms plus any specific account agreement, such as billing schedule or priority dispatch terms.
Yes, we may update these terms periodically. The effective date at the top of this page reflects the most recent version.
These terms are governed by the laws of the State of Tennessee.