Privacy Policy
Effective date: January 1, 2026. This page explains what information Johnson City Towing collects, how it's used, and the choices you have.
Information We Collect
When you contact us by phone, through this website, or in person, we may collect information such as your name, phone number, email address, vehicle information, service location, and payment details necessary to provide towing or roadside assistance.
When you browse this website, we may automatically collect basic technical information, like your browser type, device type, and pages visited, through analytics tools, to help us understand how the site is used.
How We Use Your Information
- To dispatch a truck and provide the towing or roadside service you requested
- To bill for services rendered, including coordinating with insurance when applicable
- To communicate with you about your service, including follow-up if needed
- To improve our website and services based on how they're used
Cookies & Analytics
This website uses basic analytics tools to understand traffic and usage patterns. Our analytics script is deferred so it doesn't load until you interact with the page (scrolling, clicking, or a short delay), which also means analytics cookies aren't set on every visit. You can control cookies through your browser settings at any time.
Third-Party Sharing
We don't sell, rent, or trade your personal information. We may share limited information with third parties strictly to provide our services, for example, dispatch software, payment processors, or, when relevant to a claim, your insurance company. Any such sharing is limited to what's needed to complete the service or transaction.
Data Retention
We retain service records for as long as reasonably necessary for business, billing, and legal purposes, and no longer than required by applicable recordkeeping obligations.
Your Rights
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us directly. We'll respond to reasonable requests, subject to any records we're legally required to retain.
Children's Privacy
Our services and this website are directed at adults and are not intended for use by children. We don't knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent version. Continued use of our services after a change means you accept the updated policy.
Contact Us
Questions about this policy or your information? Call us at (423) 555-5555 or visit our Contact page.
Common Questions
No. We don't sell, rent, or trade your personal information to third parties for marketing purposes.
Typically your name, phone number, location, and vehicle details, whatever is needed to dispatch a truck and complete the service you requested.
Yes, for basic site analytics. Our analytics script is deferred so it doesn't load until you interact with the page.
Payment processing is handled through third-party processors with their own security standards. We don't store full card numbers on our own systems.
Contact us using the information on this page and we'll process reasonable deletion requests, subject to any records we're legally required to keep.
Only when legally required to, such as in response to a valid subpoena, court order, or similar legal process.
Call us at (423) 555-5555 or use the contact information listed on our Contact page.
Yes, we may update this policy periodically. The effective date at the top of this page reflects the most recent version.